Last updated: Sept 2026

At Oopsie Days, we value your privacy and security of personal information. This privacy policy describes what personal information we collect, why we collect it, how we use and store it, and what rights you have. 

By using our website or purchasing from us, you agree to the terms described in this policy.

What personal information we collect

We may collect information you give us directly, and some information may be collected automatically when you visit our website.

For any privacy-related questions, contact us at  info@oopsiedays.co.nz 

Information you provide:

• Your contact details including name, email address, phone number, and delivery/billing address (when you place an order, sign up, or contact us)
• Order information such as orders and purchases, billing information, payment confirmation (payment information is not stored with us but processed securely by our provider)
• Any information you share with us directly through multiple channels including email, when sending messages and customer enquiries

Information collected automatically:

• Device and browser information, IP address, and general location
• Website usage data (pages viewed, time on site) collected through analytic tools and cookies - see section below for detailed cookies. 

Why we collect it

We use your personal information to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Send order updates, shipping confirmations, and (if you opt in) marketing communications
• Improve our website, products, and customer experience
• Meet our legal and tax obligations
• Detect and prevent fraud

We only collect information that is reasonably necessary for these purposes, or required by law.

How we share your information

We don't sell your personal information. However, we may obtain information about you from third parties, and share it with third-parties to fulfill our services to you, including:

• Couriers and delivery partners, to get your order to you
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.Payment processors, to process transactions securely
• Email/marketing platforms, if you've opted in to communications
• Government agencies or law enforcement, only as and when it is required by law

If any of these providers store or process information outside New Zealand, we take reasonable steps to ensure your information continues to receive a comparable standard of protection, as required under  local legislation.

How we store and protect your information

We take every practicable step to keep your personal information secure and to protect your information against unauthorised access, loss, or misuse. No online system is 100% secure, and therefore we recommend you take precautions when sharing and communicating personal information. 

We store personal information only for as long as it's needed for the purposes it was collected for, or as required by law.

Your rights

Depending on individual location and circumstances (including legal obligations), you have the right to: 

• Access the personal information we hold about you
• Correct it if it's wrong or out of date
• Ask us to delete information we no longer need to hold
• Withdraw consent to marketing communications at any time (via the unsubscribe link in any email, or by contacting us directly)

You can make a request at any time. Email us at info@oopsiedays.co.nz

Cookies

Like many websites, our website uses cookies to help it function properly, enhance your browsing experience, and to understand how visitors use and interact with our site. You can manage cookie preferences through your browser settings at any time.

Recall Processes & Safety Notices

If for any reason we need to conduct a product recall in line with our processes and policy, your information may be used to notify you and provide further direction or return information.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version. We will take any steps required by applicable law to inform you. You are encouraged to check this page periodically to ensure that you are happy with any changes.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at: info@oopsiedays.co.nz